Effective Date: 11/11/2025
Last Updated: 11/11/2025

This Delivery and Shipping Policy (“Policy”) describes Goodwill eServices, a private consultancy firm based in Pune, Maharashtra, India (“Company”, “we”, “our”, “us”), manages the delivery of documents, consultancy materials, and related outputs (“Deliverables”) to users (“User”, “you”, “your”) who engage our services through the website maharashtrashopact.in (“Website”).

By accessing or using our Website and services, you acknowledge that you have read, understood, and agreed to this Policy along with our Terms and Conditions, Privacy Policy, Refund & Cancellation Policy, and Disclaimer.

1. NATURE OF DELIVERY

1.1 Digital Delivery Only
All services provided by Goodwill eServices are digital and consultancy-based in nature. Deliverables such as Rent Agreements, application documents, and supporting materials are prepared, reviewed, and delivered electronically.

1.2 Delivery Format
All completed documents are delivered in Portable Document Format (PDF) unless otherwise specified in writing.

1.3 No Physical Shipment
The Company does not provide any physical delivery, printed copies, or courier/postal dispatch under any circumstances. All communications, deliverables, and confirmations are transmitted digitally only.

2. DELIVERY PROCESS

2.1 Completion and Dispatch
Upon successful payment confirmation and completion of all required client inputs (e.g., document data, biometric verification, or form approvals), the Deliverable will be prepared and sent to the User through one or more of the following methods:

  • To the registered email address provided at the time of order;
  • Through a secure download link provided via the Website or client dashboard; or
  • Through an authorized digital communication channel such as WhatsApp (only upon prior consent).

2.2 Acknowledgement of Delivery
Delivery shall be deemed complete when the digital document or download link is sent to the registered email or client account, and an electronic confirmation (email/SMS log) has been recorded by our system.

2.3 Delivery Confirmation Proof
System-generated delivery records, email logs, or server dispatch confirmations shall constitute conclusive evidence of delivery.

3. DELIVERY TIMELINE

3.1 Standard Delivery Time
Under normal circumstances, the delivery of digital documents is completed within 2 to 7 business days from the date of:

  • Payment confirmation; and
  • Completion of all required user submissions (information, biometric appointment, etc.).

3.2 Factors Influencing Timelines
Delivery timelines may vary depending on:

  • Accuracy and completeness of information provided by the User;
  • User responsiveness to verification or coordination requests;
  • Availability or downtime of government or third-party systems;
  • Technical or operational factors beyond the Company’s control.

3.3 Delays
Any delay resulting from external dependencies, force majeure events, or government system downtime shall not constitute a service deficiency. The Company shall make reasonable efforts to complete delivery as soon as practicable once such issues are resolved.

4. NON-RECEIPT OF EMAIL OR DOCUMENTS

4.1 Email Delivery Issues
If the User does not receive the Deliverable within the specified timeline, they must:

  • Check the Spam/Junk folder of their registered email account;
  • Ensure sufficient mailbox storage and accurate email configuration; and
  • Contact the Company at [insert support email] with the order ID and transaction reference.

4.2 Re-Issuance of Documents
Upon verification, the Company may re-send the Deliverable without additional charge if the original delivery failed due to a technical error.
If re-delivery is requested after a significant time lapse or due to loss/deletion on the User’s end, an administrative retrieval fee may apply.

5. USER RESPONSIBILITIES

5.1 The User is responsible for:

  • Providing a valid and accessible email address at the time of placing the order;
  • Ensuring timely submission of all required documents, details, and verifications;
  • Downloading and securely storing the delivered PDF file after receipt; and
  • Maintaining confidentiality of any credentials, links, or digital documents provided.

5.2 The Company shall not be liable for delivery failures arising from inaccurate contact details, inactive email addresses, or email security settings blocking our communication.

6. NO PHYSICAL DELIVERY OR COURIER SERVICES

6.1 Goodwill eServices operates entirely through digital channels. No printed, hard-copy, or courier-based dispatches are made for any service.

6.2 Users wishing to obtain a physical printout of their digital document may do so independently. The Company bears no responsibility for any printing errors or differences between printed and digital versions.

7. THIRD-PARTY DEPENDENCIES

7.1 Certain components of service fulfillment—such as e-signing, e-stamping, online registration, or biometric verification—may rely on third-party or government systems.

7.2 The Company does not control such external systems and shall not be held responsible for delays, rejections, or downtime resulting from these platforms.

7.3 The User acknowledges that successful completion of the overall service may depend upon these external agencies, and delivery timelines may accordingly vary.

8. DELIVERY COMPLETION AND RECORD RETENTION

8.1 Once a document is delivered electronically, the Company’s obligation toward delivery is considered fully satisfied.

8.2 The Company may retain a digital copy of the Deliverable for up to ninety (90) days after delivery solely for record-keeping or support purposes. Thereafter, the data may be permanently deleted from our systems to comply with privacy and data-protection norms.

8.3 The User is advised to download, review, and securely store the final document immediately upon receipt.

9. SERVICE DELIVERY FAILURE

9.1 In the rare event that the Company is unable to complete a service due to internal technical reasons or operational constraints, the User will be notified promptly.

9.2 The User may then choose either to:

  • Await completion once normal operations resume; or
  • Request a refund under the terms set forth in our Refund & Cancellation Policy.

10. MODIFICATION OF POLICY

Goodwill eServices reserves the right to modify, amend, or update this Delivery and Shipping Policy at any time without prior notice.
All such updates shall become effective immediately upon posting on the Website.
Continued use of our services after such changes constitutes acceptance of the revised Policy.

11. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of courts located in Pune, Maharashtra, India.

12. CONTACT INFORMATION

For questions, clarifications, or concerns regarding this Policy or the delivery of your documents, please contact:

Goodwill eServices

Sr.No.77, Near Jama Masjid, Kalewadi
Pune, Maharashtra, India
Email: support@maharashtrashopact.in
Website: maharashtrashopact.in

LEGAL NOTICE

Our marketing and Google Ads promotions are intended solely to offer private consultancy and facilitation services through our online portal.
Any mention of government-related terms, forms, or documents is purely descriptive and incidental, used only to help clients identify relevant services.
Goodwill eServices is not affiliated with any government authority and does not represent or act on behalf of any public office.
All payments made on our platform are consultancy service fees charged by our private entity.