Effective Date:25/12/2025
Last Updated: 25/12/2025

This Refund and Cancellation Policy (“Policy”) explains the terms governing requests for refunds, cancellations, or rescheduling of services purchased from Goodwill eServices(“Company”, “we”, “our”, “us”) through the website maharashtrashopact.in (“Website”).

By accessing or using our Website or services, the user (“User”, “you”, “your”) acknowledges that they have read, understood, and agreed to be bound by this Policy along with our Terms and Conditions, Privacy Policy, Delivery Policy, and Disclaimer.

1. NATURE OF OUR SERVICES

1.1 Goodwill eServices is a private consultancy firm providing digital documentation and facilitation services, including but not limited to:

  • Rent Agreement Drafting and Application Preparation;
  • Online Submission and Tracking;
  • Doorstep Biometric Verification; and
  • Related advisory and facilitation support.
  • Shop & Establishment Registration Assistance

1.2 The Company is not affiliated with or endorsed by any government authority.
All payments made on our Website are consultancy service fees charged by our private firm.
Our advertising on Google and other platforms is solely to promote our consultancy services.
Any mention of government-related documents or services is incidental, intended only to help users identify relevant consultancy offerings.

2. SERVICE CHARACTERISTICS

2.1 All services are customized, personalized, and digitally delivered, often involving immediate resource allocation, document drafting, coordination with external systems (e.g., government portals, e-sign, e-stamp), and third-party expenses.

2.2 Once an order is placed and payment is received, the Company initiates professional work, document preparation, and resource assignment—therefore, cancellations and refunds are generally not permitted except as specified in this Policy.

2.3 For Shop  Establishment Registration, Cancellation is available within 24 hours of making the payment . 25% Cancellation Charges are applicable and rest amount will get credited back to your original payment method within 5-7 working days.

3. CANCELLATION POLICY

3.1 Cancellation by the User

  • Cancellation requests must be submitted in writing to support@weserveindia.com before the initiation of document processing or biometric scheduling.
  • Requests made after the commencement of service (such as document drafting, appointment scheduling, or portal submission) cannot be cancelled.
  • If a cancellation is accepted prior to commencement, a processing fee of up to 25% of the total amount paid may be deducted.

3.2 Cancellation by the Company

The Company reserves the right to cancel or refuse any order under circumstances including but not limited to:

  • Incomplete, inaccurate, or misleading information provided by the User;
  • Technical errors, payment failures, or system issues;
  • Non-cooperation or non-availability of the User during required verifications;
  • Force majeure events (e.g., network failure, server downtime, pandemic restrictions).

In such cases, the Company may issue a partial or full refund at its sole discretion after deducting administrative or third-party charges.

4. REFUND POLICY

4.1 Non-Refundable Services

The following services are strictly non-refundable once initiated:

  • Rent Agreement Drafting and Preparation;
  • E-Stamp or E-Sign Facilitation;
  • Biometric Scheduling and Verification;
  • Government portal submissions or application uploads;
  • Consultancy or advisory sessions provided via phone or email.

4.2 Eligible Refund Cases

A refund may be approved only under the following conditions:

  1. Duplicate Payment: If a User is charged more than once for the same transaction, the excess amount will be refunded after verification.
  2. Non-Initiation of Service: If no action has been taken by the Company within seven (7) business days of payment and no external dependencies apply.
  3. Service Unavailability: If the Company cannot deliver the service due to technical or operational constraints beyond reasonable control, and the User opts not to wait for resolution.

4.3 Non-Eligibility

Refunds shall not be granted in the following cases:

  • Delay caused by the User’s inaction, incorrect data, or non-cooperation;
  • Delay or rejection arising from government portals, third-party systems, or biometric agencies;
  • Change of mind, mistaken payment, or lack of understanding of the service scope;
  • Any reason unrelated to service deficiency directly attributable to the Company.

4.4 Mode of Refund

  • Approved refunds will be processed to the original payment source only (credit/debit card, UPI, bank account, etc.).
  • Refunds may take 7 to 14 business days to reflect, depending on the banking network and payment gateway policies.
  • No cash refunds will be provided under any circumstances.

5. RESCHEDULING OF SERVICES

If a biometric appointment or document execution session needs to be rescheduled:

  • The User must inform the Company at least 24 hours in advance of the scheduled time.
  • Rescheduling is subject to slot availability and third-party coordination.
  • Repeated rescheduling or last-minute cancellations may attract additional administrative charges.

6. DISPUTE RESOLUTION FOR REFUND CLAIMS

6.1 All refund disputes must be submitted in writing to support@weserveindia.com with the following details:

  • Registered name and contact number;
  • Order ID and transaction reference;
  • Description of issue and supporting documentation.

6.2 The Company will review and respond within 7 business days of receiving a complete request.
If further clarification is required, additional time may be taken, with notification to the User.

6.3 The decision of the Company’s management regarding refund eligibility shall be final and binding.

7. THIRD-PARTY CHARGES AND DEDUCTIONS

7.1 Certain services involve payments to external systems (e.g., e-stamp vendors, e-sign providers, biometric agencies, or government portals).
Such fees are non-refundable once remitted to the respective third-party, even if the User cancels the service.

7.2 The Company is not liable for delays or failures in refunds caused by payment gateways, banks, or third-party processors.

8. FORCE MAJEURE

If performance of any part of the service is delayed or prevented due to events beyond reasonable control—such as internet outage, regulatory changes, government system downtime, or natural calamities—refunds will not be issued.
The Company shall make reasonable efforts to complete or reschedule services once normal conditions resume.

9. SERVICE MODIFICATION OR TERMINATION

Goodwill eServices reserves the right to modify, suspend, or discontinue any service (in whole or part) at its discretion.
In case of discontinuation of a paid service before initiation, Users will receive a full refund of the unutilized amount.

10. LIMITATION OF LIABILITY

10.1 The Company’s liability for any refund claim shall not exceed the total amount paid by the User for that specific service.

10.2 The Company shall not be responsible for consequential or indirect losses including, without limitation, delays, rejections by government portals, or loss of opportunity.

11. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.

12. CONTACT INFORMATION

For refund or cancellation inquiries, please contact:

Goodwill eServices
Pune, Maharashtra, India
Email: support@maharashtrashopact.in
Website: maharashtrashopact.in

LEGAL NOTICE

Our marketing and Google Ads campaigns are focused on offering private consultancy services via our own portal.
Any mention of government-related keywords or documents is purely incidental to help users understand the nature of our services.
We do not represent or affiliate with any government department, and all payments made through our platform are for private consultancy services rendered by Goodwill eServices.